รายละเอียดงาน
• Take response for customer feedback and complain activity.
• Check & Investigate NCR report from customer firstly before issue RMA document number to customer
• Operate and planning follow to RMA system. (such as RMA procedure, SAP, Service and Repair system.)
• Interacts with customers when need more information for analysis and detail the source of the failure
• Pre-Analyze the failure and problems caused from return product from customer
• Lead to internal team for corrective action and preventive action, 8D report within period.
• Co-operate with related section about analysis result (investigate cause & leakage cause, take CA/PA).
• Review and ensure the failure analysis report before provide to customer
• Interact with material manufacturing for finding the real root cause such as EOS, raw material quality
• Support for organize the Rework & Repair on the return products from customer
• Summarize the daily / weekly report customer feedback and complain status.
• Prepare document and line preparation to support internal and external including customer audit.
• Drive team to meet company KPI and department KPI.
• ESD awareness and maintain good housekeeping of working area audit and control.
• Follow company’s quality policy (ISO9001 / 13485 / 16949) environmental policy (ISO14001) and safety.
• Performed on any job assign by superior.
คุณสมบัติจำเป็น
✓ Good command of English, both spoken and written. Knowledge of Japanese is an advantage.
✓ Experience in Customer Quality, Quality Assurance, Quality Engineering, or a related position in the
✓ Knowledge of 8D Problem Solving, NCR, RMA, and quality improvement tools.
✓ Knowledge of customer complaints handling, failure analysis, root cause analysis, and corrective and
✓ Good analytical, problem-solving, communication, and coordination skills.
